–Excerpted from the Gold Standard Awards 2018 press release:
Stepping up from their third place performance in last year’s voting, Brian’s Flooring and Design caught the judging panel’s eyes in the under $10-million category due to their company growth and dedication to total customer satisfaction on every job. Brian’s Flooring describe themselves as “deliberate, adaptive and efficient” in fulfilling the expectations of their customers. From their perspective, part of their success is due in part to never over-promising or setting up unrealistic expectations with their clients. Brian’s Flooring takes their relationships with their customers very seriously. Their client relationships do not end when the job is over. Brian’s Flooring has ongoing, committed customer appreciation initiatives and, with a relationship built on trust and satisfaction, their customers keep coming back for more.